Training Video Information and FAQ's:

Q: Which media players can I use? Do I have to choose between Quicktime, Windows Media or Real Player?

A: All you need to view supplier training videos on our site is Adobe Flash Player 7 or above. Flash Player is the world’s most pervasive software platform, and is found on 99% of Internet-enabled computers. Real Media, Windows Media and Quicktime do not work with CombineNet’s training videos

Q: How do I install Flash Player for the first time?

A: If you do not already have Flash Player on your computer, you will need to get a free download from Adobe. If your browser doesn't automatically detect and prompt you to download the plug-in, try this:
a. go to http://www.macromedia.com/go/getflash
b. click on "downloads" in the right column
c. follow instructions to install Flash player. You may need to restart your browser.

Q: Why am I seeing the video but not hearing any audio?

A: The audio is embedded in the video, so you should get both together: Do you have a sound card and speakers? Are your speakers turned on, and up? (You can check this manually, or try listening to another sound file.)

Q: Why does the video freeze or stop and start during playback?

A: 1. Your media player may have lost connection with the server. Check your internet connection by visiting another website (example: google.com).
2. Your connection may be slow or busy. Whether you are at work or at home, your connection can get congested and it will effect the performance of video on this site and others. Check to see if you are having a similar experience viewing video on other sites.
3. Please note that users on a slow (dial-up) connection to the Internet are likely to have problems viewing video online and may not be able to view video at all.

Q: Why is the video quality sometimes poor?

A: Problems with video quality are usually related to connection speed. A broadband Internet connection such as DSL, cable, satellite, T1 or Wi-Fi will provide the best quality, but even those may slow temporarily. We do not recommend watching any video if you are on a dial-up connection.

Your computer's processor speed will also affect the video quality. A minimum 600 megahertz (MHz) processor or faster with at least 256 megabytes (MB) of RAM is recommended. Less RAM or slower processor speed can contribute to choppy playback.

Q: Why am I unable to watch videos?

A: 1. If you have a dial-up internet connection, you may be unable to watch streaming video.
2. If you are in a work environment, your IT department may have your computer configured in a way that does not allow you to view video online.
3. If you are unable to get the video player window to appear, try disabling your browser's popup blocker temporarily.